FAQ
ARE YOUR ITEMS ECO-FRIENDLY?
Most of our products are made from 14oz heavyweight 80% organic cotton and 20% recycled polyester and all of our shipping/packaging is made from sustainable materials. Please refer to each product page for more information on fabrics used. Note - we are aiming to be fully eco-friendly by summer 2021.
IS EVERYTHING UNISEX?
Aside from the cropped hoodie which is in women's sizing, yes! Our pieces are suitable for everyone :)
HOW OFTEN DO YOU RESTOCK?
Follow along on Instagram (@icietnu) and subscribe to our newsletter to keep up with drop frequency and be the first to know :)
HOW WILL I KNOW IF YOU’VE RECEIVED MY ORDER?
After you place your order, you will receive an order confirmation email.
AM I ABLE TO TRACK MY ORDER?
Of course! When we dispatch your order for delivery you will receive a unique tracking number by email, where you can check the current status of your shipment. Please allow up to three hours for the tracking number to become active.
WHAT IF MY ITEM IS DEFECTIVE/INCORRECT?
Ahhh sorry about that! We inspect each piece prior to shipping them out but if you’ve received a defective or incorrect item, please contact info@icietnu.com with your order number and a photo of the damage or the wrong item you received. We’ll make it right from there, don't worry :)
CAN I CHANGE/CANCEL MY ORDER?
We can only change the shipping address the same day that you placed the order. Please email info@icietnu.com with your order number and the correct address, and you’ll receive a confirmation email from us that it’s been done.